Refund Policy – Amar Events

01

Overview

Amar Events is a ticketing platform connecting event-goers with organizers across Bangladesh. When you purchase a ticket on our platform, you are entering into a transaction with the event organizer. Amar Events facilitates the payment and acts as the intermediary.

Refund eligibility depends on both our platform-level policy and the individual organizer's refund settings. Some events may have stricter or more flexible policies set by the organizer — these will be clearly displayed on the event page before purchase.

        Our Commitment
        We will always process valid refunds promptly and fairly. If an event is cancelled by the organizer, you are entitled to a full refund regardless of the organizer's stated policy.
      

02

Refund Eligibility

Not all purchases are automatically eligible for refunds. Below is a summary of common scenarios:

Event Cancelled

Full refund guaranteed if the organizer cancels the event.

Duplicate Purchase

Accidental double purchases are refundable within 24 hours.

Technical Error

Payment charged but no ticket issued due to a platform error.

Organizer Allows Refunds

Partial or full refund per the organizer's stated policy on the event page.

Change of Plans

Not eligible unless the organizer's policy explicitly allows it.

After Event Date

No refunds are issued after the event has already taken place.

        Check Before You Buy
        Always review the refund policy displayed on the event page before purchasing. Each organizer may configure their own refund terms, which take precedence for non-platform-error cases.
      

03

Refund Timeframes

Refund windows vary based on the scenario. Below is the standard timeline:

WITHIN 24 HOURS OF PURCHASE

Full Refund Window

Duplicate purchases and verified technical errors can be refunded in full within 24 hours of the original transaction, regardless of organizer policy.

MORE THAN 48 HOURS BEFORE EVENT

Organizer Policy Applies

Refund eligibility and amount are determined by the organizer's configured policy. Check the event page for exact terms.

LESS THAN 48 HOURS BEFORE EVENT

Refunds Unlikely

Most refund requests within 48 hours of the event start time will be declined unless the organizer explicitly permits last-minute refunds.

AFTER EVENT DATE

No Refunds

Refunds are not issued for events that have already occurred, regardless of attendance or reason for non-attendance.

Once a refund is approved, processing time is typically 5–10 business days depending on your bank or mobile financial service provider (bKash, Nagad, etc.).

04

How to Request a Refund

To request a refund, follow these steps:

Log in to your Amar Events account at amarevents.zone.id/login.
Go to My Tickets from your dashboard.
Find the ticket you wish to refund and click "Request Refund" if the option is available.
Select your reason and submit the request.
You will receive a confirmation email within 24 hours with the status of your request.

If the refund option is not visible in your dashboard, contact us directly at support@amarevents.zone.id with your transaction ID and reason.

        Keep Your Transaction ID
        Your transaction ID is included in your purchase confirmation email and on your ticket. Always include it in refund requests to speed up processing.
      

05

Event Cancellation by Organizer

If an organizer cancels an event after tickets have been sold:

All ticket holders will be notified via email and in-app notification within 24 hours of the cancellation.
A full refund will be automatically initiated for all affected tickets — no action required from you.
Refunds will be returned to the original payment method used at checkout.
Processing may take 5–10 business days to reflect in your account.

If an event is rescheduled rather than cancelled, your existing ticket remains valid for the new date. If you cannot attend the new date, you may request a refund within 7 days of the rescheduling announcement.

        Cancelled Events = Guaranteed Full Refund
        No matter what the organizer's individual policy states, a full refund is always guaranteed if the event is cancelled by the organizer before it takes place.
      

06

Organizer Refund Policies

Organizers on Amar Events can configure their own refund terms within the limits of this policy. These may include:

Policy Type	Description	Buyer Eligibility
No Refunds	All sales are final. No refunds under any buyer-initiated reason.	Not eligible (except cancellation)
Flexible	Full refund allowed up to a set number of days before the event.	Eligible within stated window
Partial Refund	A percentage of the ticket price is refunded (e.g., 50%).	Partial amount returned
Transfer Only	Ticket can be transferred to another person, but no cash refund.	Not eligible for cash refund

The organizer's chosen policy will be prominently displayed on the event page before you complete your purchase. By purchasing a ticket, you agree to that organizer's refund terms.

07

Fees & Deductions

When a refund is issued, the following applies:

Ticket price: Refunded in full (or as per organizer policy).
Platform service fee: Non-refundable in standard buyer-initiated refund cases. Refunded in full if the event is cancelled by the organizer or due to a platform error.
Payment gateway fees: Depending on the payment provider, a small processing fee (typically 1–2.5%) may be deducted from the refund amount. This is charged by the gateway, not Amar Events.
Currency conversion: If currency conversion applied at the time of purchase, the refunded amount reflects the original BDT value, not a converted rate at time of refund.

        Service Fee Note
        The Amar Events platform service fee is only refunded in cases of event cancellation or verified platform errors. It is not refunded for buyer-initiated cancellations, even when the ticket price itself is eligible for a refund.
      

08

Disputes & Chargebacks

If you believe a charge was made in error or you did not receive the service you paid for, you may raise a dispute through us before initiating a chargeback with your bank.

Contact support@amarevents.zone.id with your transaction details and a description of the issue.
We aim to resolve all disputes within 7 business days.
If we are unable to resolve the dispute, you retain the right to escalate to your payment provider or bank.

        Chargeback Warning
        Initiating a chargeback without first contacting Amar Events may result in your account being temporarily suspended pending investigation. We take fraud seriously and cooperate fully with payment processors in dispute resolution.
      

09

Non-Refundable Items

The following are not eligible for refunds under any circumstances:

Tickets for events that have already taken place.
Donations made through the platform's donation feature.
Platform subscription plan fees (organizer plans) after the billing cycle has started — unless cancelled within 24 hours of initial purchase.
Tickets explicitly marked as "Non-Refundable" on the event page at the time of purchase.
Tickets purchased through a third party (not directly through amarevents.zone.id).
Cases where a ticket was transferred or resold by the original buyer.

10

Changes to This Policy

We may update this Refund Policy from time to time. When we do:

The "Last Updated" date at the top of this page will be revised.
Material changes will be communicated via email or an in-app notification.
Changes do not apply retroactively to purchases made before the update date.
Continued use of the platform after changes constitutes acceptance of the updated policy.

11

Contact & Refund Requests

For any refund-related questions or to submit a request manually:

Support Email: support@amarevents.zone.id
General Contact: hello@amarevents.zone.id
Website: amarevents.zone.id
Location: Thakurgaon, Bangladesh

We aim to respond to all refund requests within 7 business days.